What We Collect and Why We Keep It
When you open an account with us and make deposits through bKash, Nagad, or Rocket, we collect the information needed to process that transaction: your mobile number, wallet reference, and deposit amount. We also log device identifiers and session data each time you access the lobby
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— this helps us flag unusual login attempts and protect your account from unauthorised access. Your full wallet credentials are never stored on our end; the payment confirmation comes directly from your mobile banking app. Beyond transactions, we hold account registration details, support correspondence, and any
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verification documents you submit during account review. We do not sell this data to third parties. Retention periods vary by data type — transaction records are kept as long as required for financial accountability, while session logs are cleared on a shorter cycle. Access to your
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personal file is available on request through our support channel. Availability and data rights depend on your local law and the eligible region you access from. If local regulations limit or alter how we can process your information, those rules apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.